Bacco is an innovative web-based system for simulating the flow of incoming calls and optimizing the work shifts of contact-center operators.

It allows you to simulate the flow of incoming calls either statistically or by using sampling from historical data. Moreover, resource allocation across time slots is automatically calculated to optimize staff shifts to the fullest.

ADVANTAGES

01.

Maximize the profitability of projects by optimizing staff costs.

02.

Monitor the operational progress of the call center in real-time.

03.

Tune resource allocation based on statistical simulations built on historical data.

04.

Conduct sensitivity analyses automatically and identify areas for improvement.

05.

Have a single system that provides detailed calculations for all projects.

A CLOUD WEB-BASED SOLUTION

No licensing costs, no installations, no IT.

CONTACT US

HOW TO USE IT

CASE STUDY

Optimizing Call Center Operations with Bacco

Using mathematical models, we created a virtual replica of the call flow, ensuring that available operators are always proportional to the volume of calls.

Read case study

Download Specifications

Una presentazione dettagliata per meglio comprenderne il funzionamento e approfondirne le funzionalità.

DOWNLOAD PDF

THE SUITE DEDICATEDTO THE ENERGY SECTOR

Domino  

Flashlight  

Horizon  

Hyper solutions

Our applications are developed on a proprietary platform.This allows us to quickly deliver solutions that are immediately operational and easily configurable.

Speed

OPEN SOURCE,ZERO LICENSES

Cloud-based services with no installation

Optimization that yields savings

Customized Solutions

Tailor-made answers and solutions

Can't find the right solution for you?Want to know if we can help you solve your problem?

CONTACT US